From Start to Certification
Initial ISO9001 Review and Planning ~ Identifying the Processes and the gaps in the present management system with ISO9001 or the applicable Standards, obtaining copies of existing procedures and forms, then planning the structure of the Documented Management System (Quality Manual). 'Where are we now?'
Writing the System ~ Documenting what you do, in a simple format (flowchart and procedures to suit), and identifying responsibilities and Key Performance Indicators. Devising systems for problem areas or where there are gaps with ISO9001. Where possible the Client's computer network will be used to access the documents. 'Say what you do'
Implementation ~ This will have minimal impact on the core processes, with little or no new paperwork introduced, if best business practice is currently being followed. Some of the system management elements, which may require implementation include: internal audits and incident reporting. 'Do what you say'
Audit and Review ~ Auditing is used to merge best practice with the process documents. Working methods and process documents (flowcharts and procedures) are reviewed and amended to suit what is best for the Organisation. The Management Review will focus on how the business processes can be improved to increase efficiency, profits and quality. 'Fine tuning'
Third Party Assessment ~ A review of the documented Management System and working practices by a UKAS Accredited Certification Body. 'Are you doing what you say you're doing?'
Continuous Improvement ~ Up to and after registration, using the ISO9001 system as a management tool to improve efficiency, profits and quality. 'It's getting better!'